Privacy Policy

1. Introduction

Noir AI Services ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI chatbot and agent solutions.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide

We collect information you directly provide when you:

• Register for an account (name, email, company name, phone number)
• Set up and configure chatbots (business information, FAQ content, training data)
• Contact us for support or inquiries
• Subscribe to our newsletter or marketing communications
• Participate in surveys or feedback requests

2.2 Automatically Collected Information

When you use our services, we automatically collect:

• Usage data (pages visited, features used, time spent)
• Device information (browser type, operating system, IP address)
• Chatbot conversation logs and analytics
• Performance metrics and error logs

2.3 Chatbot Conversation Data

Our chatbots collect and store conversation data between your customers and the AI assistants. This includes messages, user queries, and responses generated by the AI. This data is used to improve service quality, train AI models, and provide you with analytics.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our chatbot and agent services
• Process your transactions and manage subscriptions
• Send you service updates, security alerts, and support messages
• Provide customer support and respond to your inquiries
• Analyze usage patterns to enhance user experience
• Train and improve our AI models and algorithms
• Detect and prevent fraud, security threats, or technical issues
• Send marketing communications (with your consent)
• Comply with legal obligations and enforce our terms

4. Data Sharing and Disclosure

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Cloud hosting providers (AWS, Google Cloud, etc.)
• Payment processors (Stripe, PayPal)
• Email service providers
• Analytics and monitoring tools
• Customer support platforms

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests, including to:

• Comply with court orders or legal processes
• Protect our rights, property, or safety
• Investigate potential fraud or security issues
• Respond to government or regulatory inquiries

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control.

5. Data Security

We implement industry-standard security measures to protect your information, including:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response and breach notification procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. Specifically:

• Account information is retained while your account is active
• Conversation logs are retained for analytics and improvement purposes
• Payment records are retained for accounting and legal compliance
• After account deletion, we may retain certain information for legal or operational purposes

7. Your Privacy Rights

Depending on your location, you may have the following rights:

To exercise these rights, please contact us at privacy@noiraiservices.com. We will respond to your request within 30 days.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and collect usage information. Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how users interact with our services
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant advertisements

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our services.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws different from your country.

When we transfer information internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or other approved mechanisms.

10. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending you an email notification (for significant changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: