Terms of Service

1. Acceptance of Terms

By accessing or using Noir AI Services ("we," "our," or "us"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

These terms apply to all users of our AI chatbot and agent solutions, including clients, trial users, and visitors to our website.

2. Description of Services

Noir AI Services provides AI-powered chatbot and agent solutions for small businesses, including:

• Customer support chatbots
• Lead capture and qualification systems
• Business automation agents
• Custom AI solutions tailored to your industry
• CRM dashboard and analytics

3. User Responsibilities

As a user of our services, you agree to:

• Provide accurate and complete information during registration
• Maintain the security of your account credentials
• Use our services in compliance with all applicable laws and regulations
• Not use our services for illegal, harmful, or fraudulent purposes
• Not attempt to access or tamper with our systems or other users' data

4. Payment Terms

Subscription Plans: Our services are offered through various subscription plans with monthly or annual billing cycles.

Payment Processing: Payments are processed securely through our third-party payment provider. You authorize us to charge your payment method for all fees associated with your subscription.

Refunds: Refunds are provided on a case-by-case basis within 14 days of initial purchase. Recurring subscription fees are non-refundable.

Cancellation: You may cancel your subscription at any time. Your access will continue until the end of your current billing period.

5. Intellectual Property

All content, features, and functionality of Noir AI Services, including but not limited to software, text, graphics, logos, and trademarks, are owned by Noir AI Services and protected by copyright, trademark, and other intellectual property laws.

You retain ownership of any data or content you provide to our services. By using our services, you grant us a license to use, store, and process your data solely for the purpose of providing our services to you.

6. Data Privacy and Security

We take data privacy and security seriously. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.

We implement industry-standard security measures to protect your data, including encryption, secure servers, and regular security audits.

7. Service Availability and Modifications

While we strive to provide continuous service availability, we do not guarantee uninterrupted access to our services. We may perform maintenance, updates, or experience technical issues that temporarily affect service availability.

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time, with or without notice. We will make reasonable efforts to notify you of significant changes.

8. Limitation of Liability

To the maximum extent permitted by law, Noir AI Services shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use or inability to use our services.

Our total liability to you for all claims arising from or related to these Terms of Service shall not exceed the amount you paid us in the 12 months preceding the claim.

9. Indemnification

You agree to indemnify and hold harmless Noir AI Services, its affiliates, and their respective officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses arising from your use of our services, violation of these terms, or infringement of any third-party rights.

10. Termination

We reserve the right to terminate or suspend your access to our services at any time, without prior notice, for conduct that we believe violates these Terms of Service or is harmful to other users, us, or third parties.

Upon termination, your right to use our services will immediately cease. All provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, and limitations of liability.

11. Governing Law and Disputes

These Terms of Service are governed by and construed in accordance with the laws of the United States, without regard to conflict of law principles.

Any disputes arising from these terms or your use of our services shall be resolved through binding arbitration, except where prohibited by law.

12. Changes to Terms

We may update these Terms of Service from time to time. We will notify you of any material changes by posting the new terms on our website and updating the "Last Updated" date.

Your continued use of our services after such changes constitutes your acceptance of the new terms.

13. Contact Information

If you have any questions about these Terms of Service, please contact us at: